Returns Policy

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. We do not accept returns with open, damaged, or poor condition packaging. You’ll also need the receipt or proof of purchase.

How to request a return?

To start a return, you can contact us at:

soyhuellitas@use.startmail.com

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain products may be excluded from returns where allowed by applicable law, such as personalized products or certain personal use items.

If you have questions or concerns about whether your item is returnable, please contact us at soyhuellitas@use.startmail.com.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14-day cooling-off period in the European Union

If you are a consumer in the European Union, you have the right to cancel your contract within 14 calendar days without giving any reason, subject to the conditions and exceptions established by applicable law.

This legal right is independent of our 30-day commercial return policy. In case of conflict, the rights recognized by applicable law shall prevail.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method, unless another method is expressly agreed upon.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

For any refund-related inquiries, you can write to us at:

soyhuellitas@use.startmail.com

Important: I have avoided maintaining some phrases from the original text—such as always requiring the product to be "unused" for the 14-day withdrawal period—because in the EU, there are specific rules regarding the right of withdrawal and its exceptions. This version is more prudent for an online store selling to consumers.